SmartBiz Bank Referral Program Terms and Conditions

Effective Date: January 1, 2026

The SmartBiz Bank Referral Program (“Program”) is offered by SmartBiz Bank, National Association (“SmartBiz,” “we,” “us,” or “our”) to eligible participants who refer eligible people to SmartBiz products or services.

By participating in the Program, you agree to these Referral Program Terms and Conditions (“Terms”), as well as the SmartBiz Bank Terms of Use and SmartBiz Bank Privacy Policy, which are incorporated into the Terms by reference.

These Terms are intended to make the Program easy to understand while preserving important eligibility, compliance, fraud prevention, tax, privacy, and liability protections.

1. Who Can Participate

The Program is open to eligible individuals who are at least 18 years old and U.S. citizens or residents.

You do not need to be an existing SmartBiz Bank customer unless a specific referral offer says otherwise.

SmartBiz employees are not eligible to participate in the Program unless SmartBiz states otherwise in writing.

SmartBiz may determine eligibility in its sole discretion.

2. Key Program Terms

For purposes of these Terms:

Participant means any eligible person who accesses, uses, or interacts with the Program.

Referrer means a Participant who refers someone to SmartBiz through the Program.

Referee means a Participant who is referred to SmartBiz by a Referrer through the Program.

Referral Program means any SmartBiz referral program that allows eligible Participants to refer others to SmartBiz products or services.

A person may qualify as both a Referrer and a Referee, depending on the specific Program and eligibility requirements.

3. Who Can Be Referred

Referees must be people the Referrer personally knows, such as friends, family members, or colleagues.

You may not refer:

• Yourself;
• Fictitious people;
• People you do not personally know;
• Anyone who does not meet the Program requirements;
• Anyone who has already obtained the applicable SmartBiz product or service before receiving the referral, or
• Any person or account created to abuse or bypass the Program rules.
  
  

4. How to Make a Referral

To make a referral, Referrers must use the SmartBiz Bank Referral Program website or another referral method provided by SmartBiz.

Referrers must follow the instructions shown during the referral process, including any applicable terms from third-party service providers that help administer the Program, such as Impact.

Referrals must be submitted through the approved referral process. Referrals made outside the approved process may not qualify for a reward.

5. Business Loan Referral Program Requirements

For the Business Loan Referral Program, rewards may be available when an eligible Referrer refers an eligible Referee to apply for certain SmartBiz business loan products, including SBA loans or other business loans (“Business Loans”), as applicable.

To qualify for rewards, the Referee must:

• Receive a referral invitation or referral link through the approved Program process;
• Be a friend, family member, or colleague of the Referrer;
• Not have previously obtained the applicable Business Loan from or through SmartBiz before receiving the referral;
• Apply for the Business Loan using the approved referral invitation or referral link;
• Obtain an eligible Business Loan from SmartBiz, and
• Make the first two required contractual loan payments on time and remain in good standing under the loan agreement.

If a Business Loan has more than one borrower, only the primary borrower may be eligible for any Referee reward, unless SmartBiz states otherwise in writing.

6. Referral Rewards

Reward amounts and specific Program details may vary by offer and will be shared during the referral process or in related Program materials.

Eligible Referrers may receive a referral reward when all Program requirements have been met and verified by SmartBiz.

Eligible Referees may receive one $500 discount on Business Loan closing costs per calendar year, up to a maximum of $500, when all Program requirements are met.

Referrers may refer multiple eligible people. However, all rewards are subject to Program limits, verification, and final approval by SmartBiz.

Unless SmartBiz communicates a different reward limit in writing, a Participant may earn a maximum of $500 in referral rewards per calendar year.

7. Reward Timing and Delivery

Rewards are typically made available within 30 calendar days after all Program requirements have been met and verified.

For the Business Loan Referral Program, this usually means within 30 calendar days after the Referee’s second successful loan payment.

Rewards are typically provided as digital gift cards through Tremendous or another provider selected by SmartBiz. Additional provider terms may apply.

SmartBiz may, in its sole discretion, provide rewards in another form or through another provider.

Participants are responsible for keeping their contact information accurate and up to date. SmartBiz is not responsible for lost, misdirected, undeliverable, or incorrect emails or reward communications.

Reward processing may be delayed for system, compliance, verification, or operational reasons.

8. Reward Restrictions

Rewards are subject to verification.

SmartBiz may delay, deny, cancel, or modify a reward if:

• Eligibility cannot be confirmed;
• Required Program steps were not completed;
• Fraud, misuse, abuse, or suspicious activity is suspected;
• A Participant violates these Terms, the SmartBiz Bank Terms of Use, or the SmartBiz Bank Privacy Policy; or
• SmartBiz determines that a reward should not be issued based on Program requirements or applicable law.

Rewards are not redeemable for cash, are not transferable, and may not be sold, auctioned, traded, or bartered.

9. Taxes

Participants are responsible for any taxes related to Program rewards. SmartBiz does not provide tax or legal advice.

If required by IRS reporting rules or other applicable requirements, SmartBiz may ask a Participant to provide a completed IRS Form W-9 and may issue a Form 1099 for the applicable calendar year.

If SmartBiz requires a completed Form W-9 and the Participant does not provide one, SmartBiz may withhold or void unpaid rewards.

10. Program Rules and Prohibited Activity

Participants may not:

• Create dummy or fictitious accounts;
• Use bots, automated systems, or other devices to participate in the Program;
• Tamper with or attempt to manipulate the Program;
• Act in an unfair, abusive, or disruptive manner;
• Use the Program to violate the law or infringe on another person’s rights; or
• Use the Program in a way that is inconsistent with the spirit and intent of the Program.

SmartBiz may disqualify any Participant, cancel or modify any pending or earned reward, and pursue any rights or remedies available under the law if misuse, fraud, abuse, or a violation of these Terms is suspected.

11. Bulk Distribution and Spam

Referrals must be sent in a personal and appropriate way to people the Referrer knows, such as friends, family members, or colleagues.

By submitting someone’s contact information through the Program, you represent that you have the appropriate permission to do so.

Bulk distribution, spam, referrals to strangers, or referrals without appropriate permission are prohibited and may result in disqualification or cancellation of rewards.

Participants are responsible for complying with applicable laws, including anti-spam laws.

12. Privacy

Personal information collected through the Program will be used, stored, and shared in accordance with the SmartBiz Bank Privacy Policy.

SmartBiz and its service providers may use Program information to administer referrals, track eligibility, verify rewards, communicate with Participants, and comply with legal or regulatory requirements.

13. Account Credentials

You are responsible for keeping your account credentials secure and for any activity that occurs through your account.

Please notify SmartBiz promptly if you believe your account has been accessed without authorization.

SmartBiz is not responsible for losses or damages arising from unauthorized use of your credentials.

14. Program Changes and Termination

SmartBiz may change, suspend, or end the Program at any time and for any reason.

SmartBiz may also change, cancel, or modify pending or earned rewards where permitted by law and in accordance with these Terms.

Any updates to the Program may be posted in these Terms, shown during the referral process, or communicated directly to Participants.

Your continued participation in the Program after updates are posted or communicated means you accept the updated Terms.

15. Disclaimers

The Program is provided “as is” and “as available.” SmartBiz does not guarantee that the Program will be uninterrupted, timely, secure, error-free, or that it will meet your expectations.

SmartBiz is not responsible for technical issues, data errors, system delays, typographical errors, unavailable rewards, or other issues outside of its reasonable control.

16. Limitation of Liability

To the fullest extent permitted by law, SmartBiz, its affiliates, service providers, and their respective officers, directors, employees, agents, and representatives will not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages related to the Program.

To the fullest extent permitted by law, SmartBiz’s total liability arising out of or related to the Program will not exceed $100.

17. Release and Indemnity

To the fullest extent permitted by law, you agree to release, defend, indemnify, and hold harmless SmartBiz, its affiliates, its service providers, including Impact and Tremendous, and their respective officers, directors, employees, agents, and representatives from any claims, damages, losses, liabilities, costs, or expenses arising out of or related to your participation in the Program, your violation of these Terms, or your misuse of the Program.

18. California Residents

If you are a California resident, you waive the protections of California Civil Code Section 1542 to the fullest extent permitted by law.

19. Void Where Prohibited

The Program is void where prohibited by law.

20. Questions

For questions about the Program, please contact SmartBiz through the support or contact channels provided on the SmartBiz Bank website or in Program communications.